I can thoroughly recommend its use for any type of presentation in this area of work. Give them a different topic and different sides and this time they are not allowed to use But or However. Copyright 2008 - 2023 SymondsResearch.com is a part of ProMarketingOnline Ltd. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. Well written, and contains a good reference list at the end. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. Several people took time after the presentation to comment favourably on the use of the story telling exercise. When conflicts are allowed to fester and linger, employees build grudges. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. Split up into groups and nominate a leader for each group. My rope is about 20 long. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Let's dig in! It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. As a trainer, I really enjoyed behind able to pick something up and run with it. - Great starting point for conflict management exercises. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. Some examples: "The king could no longer walk". Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. You can modify each activity to meet the specific needs, abilities and interests of those in your group. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. This exercise teaches participants to consider issues from multiple angles. AITA? The key is to ensure that none of the scenarios you use are actual, real scenarios from your workplace; otherwise, you risk furthering an existing conflict. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. Time:This exercise will take about 10 minutes to complete. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. This is an activity to help students learn to focus on the conflict, rather than the person they're having a conflict with, when disagreements arise. There were some real light bulb moments for delegates with this. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. 1. Animals should be tiger, turtle, fox and dove. Make sure you play outdoors or in an open indoor space. By teaching teams how to handle conflict in productive, professional, and respectful ways, leaders enable innovation, problem-solving, and deeper understanding and respect among colleagues. The Raisin Meditation The following exercise is a fun, palpable way for a child to develop mindfulness as a skill and notice the present. Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. 1. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. It nearly always creates controversy - 'Can you read that again?'. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). Group Sports mixetto / E+ via Getty Images Our Google Reviews and our FEEFO Reviews speak for themselves. Bad Resources Removed Dec. 10, 2012. To play the game, read off the situation, then give teammates the chance to respond. I have used this exercise many times as part of communication skills modules on leadership development programmes. You said, I heard is a simple communication exercise. All Rights Reserved. Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. Useful For:Everyone who interacts with others at work. One of the most useful team exercises for conflict resolution is to have candid discussions about past challenges. Have the same debrief as before. All other trademarks and copyrights are the property of their respective owners. Deserted island | 8. His comment was - guess I wasn't really listening! Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. Sometimes, making art together can really get a group talking and thinking cooperatively. 6. I grew up in a home with a lot of conflict. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. 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Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Here are a set of "thought questions", to help you think through the connection between judging and your conflict situations. Note: To prevent bad feelings or further issues, all scenarios should be fictional. Dizzy Debates are perspective exercises. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. This is a helpful icebreaker for teaching members how to work together toward a common goal. How would you behave in real conflict situations? It Takes A Village To Teach A Child A dialogue instead is about understanding and cooperation. Excellent!!! Ask the participants to work in pairs. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. We teach new starters that they should not make assumptions on a customers appearance. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. Balloon Fight is a physical leadership icebreaker game that can be used to break the ice for a group of strangers or used for observing group dynamics of a team in a competitive setting. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. The training itself was quite challenging as it was perceived to be a big change to how our managers currently operate however, I used the exercise to introduce the final part of the day. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? How challenging did you find this activity? The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. I have used this activity for over 10 years now. Conflict resolution activities teach habits like active listening, empathy, negotiation, and compromise. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). Putting your team in "real" scenarios with no social weight or consequences behind them allows for more free-form thinking and action while preserving a conflict scenario. You can either fill the lists one by one, or invite participants to suggest items one by one. I have used it in communication courses, management programmes and Diversity sessions. You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. For the sake of variety, you can give teams different prompts. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. Each team member has a pen and a piece of paper. Conflict Management training is always a worthwhile course in any business. It was a great time-saver. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Notes:A great follow up for this is What is Assertiveness? in Course Modules. You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. No one said youcouldn't let go of each other's hands and tap on your own. Simply gather in a group, then ask volunteers to share stories. Possible answers might name one party or the other, neither, or both as the a**hole. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Each pair will pair up with another pair and the process goes on again. The challenge is to see how long they can continue the dialogue for using just one question as a foundation for the conversation. Jump to an icebreaker 1. Person B will argue against it. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. The question is, which ones will work the best for your organization? What techniques did you use to come up with the 4 words? You'll Need: 2 different colour pens for each participant (to complete the handout). Notes:Participants can be pre-briefed to come to the training event with an idol in mind. Not much preparation needed yet so effective. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. What a simple idea and so effective. Group Size:This module is suitable for use with groups of up to 20 participants. You want as many points as you can get and don't care about anyone else. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". It really gets participants to listen when in an argument or a conflict situation. Notes:Running times will increase with larger groups. Click here to try out our training materials. What would you do if two teammates refused to speak to each other and used you as an in between? Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. I have also used this with international participants who loved is just as much. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided.
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