Powered by Invision Community. Four days on a bus. But I also think Viking could have done better. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. All rights reserved (About Us). We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. The booking must be cancelled before applying for a refund. Again, no mention of being able to receive cash once you accept the voucher. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Now it wont refund my $3,606. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. We appreciate the opportunity to respond, and hope to hear from you soon. 119-90. Is this really the end of junk fees in travel? Will I ever see my refund from Pacific Holidays? I think Viking River Cruise company has probably cheated many people and ruined many vacations. This guarantee is combinable with all other Viking offers available. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. nr. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. . I'm hoping that doesn't happen to us. CARRIERS RIGHTS. We both have autoimmune conditions. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. You can do this online at My booking or by contacting Customer Service and Sales. Keyles reached out to Bamboozled for help. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. 59 or less. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Can a vacation rental host cancel my stay and keep my money? Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! We paid $1325. Refunds are made based on the cancellation conditions. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Covid hit and we were unable to go in May 2021. A: Viking should fully refund your cruise. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. I wouldnt have. As a private company, we have the flexibility to do what is best for our guests and our employees. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Their claim was denied and the couple let Viking know. There are mice in my vacation rental! In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Finally, we were told we could not make arrangements for our own excursions. 1. for mandatory gratuities.They say everything is includedunless you get sick. All the reasons why you cant get a refund for your destination wedding. You'll find it cost considerably less. After all, this too shall eventually pass. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Windstar Cruises. Family members had all paid. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Get the answer in writing if possible. At 60 days, there were NO Shore Excursions available for reservations. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Viking should not sell a product that it cannot convey. Plus, we have insightful letters, insider tips, and more. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. How do you know a company will use travel math? by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. We look forward to hearing from you. #24 states a different situation than yours, so maybe your TA is at fault. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. The "free" flight from Venice was arranged by a Viking booking agent. The total cost was $15,599, including a three-day land add-on and travel insurance. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Claire and Stanley Keyles planned a dream vacation for June 2020. More than half of the shore excursions were cancelled because we had to bus ride to our destination. They essentially had a bus trip in Europe. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). All of Vikings competitors made the same offer. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. It did not respond to requests for comment, but Keyles got a call back the same day. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. My Samsung tablet wont hold a charge. You still had your local tours and many other items included. Refunds are made based on the cancellation conditions. I would never rule out a cruise line because someone else had a problem. Absolutely ridiculous. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. If you find it, read it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Viking cruise voucher problem: Dont forget to read the fine print! However, Viking gets HIGH remarks from many, many people on this board. There. We will NOT be going to Iceland with Viking as we had planned. We got our travel agent envolved and were told we could only leave with a medical condition. The 125 percent cruise credit had no visible terms and conditions. 100% of Full Fare. This was my fourth rivet cruise with Viking. Cruise was amazing! Viking has an office in California. If you need help with any problem,please contact us through this form. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? We regret your disappointment and understand that you are working with the Customer Relations team. Once you're a member . Youll also connect with other readers who want to make the world a better place. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Consumer Alert: No more automatic refunds for skipped ports? The worst part has been their customer service following what they tout as romantic Danube. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. For example, Carnival states, "If you would like . A voucher was offered but the prices have been increased even more that the value of the voucher. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. A different Viking representative called them back. to join our vibrant team at Viking Crew in Abroad. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Use travel math contacting Customer service following what they tout as romantic.... To receive cash once you accept the voucher have additional concerns you would.... Subsequent Ocean/River cruise was cancelled, the vouchers go back on your account and! This board once you & # x27 ; re a member where even the 125 percent cruise credit had visible... Casinos, no Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage even more the! 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