Now, put your network on 4G e.g. I can do without the drinks, but still need required documents, health for boarding. I have successfully located the Arrival Time feature on my tablet. I think they were having server issues this morning. It took an extra long time to connect. Can't link the booking number on the iPhone app either. There must be a easier way of checking in. If you already have an online account with Princess, you may enter your . Our other single voyage works fine. On android, goto "Settings" "Apps" or "Manage Apps" tab. Also, mention the most recent voyage you were on with Princess. When I uploaded my passport I get an error saying that my first name does not match. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Showing up on a new Android phone, with a cruise that has been cancelled. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. My issue was that I could complete the checkin but it would not let me choose an arrival time. Thank you, Rick&Jeannie! It looks like it is saving but stays on the same screen with SAVE highlighted. I even tried to use their web version of the app. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Medallion App stills has the old booking and ship. One can only speculate this is in response to customers having the issues with the app. It does okay with my wife Iphone. (But as many have noted, nobody looks at that when you do arrive at the port. I have deleted the app and reinstalled. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Then confirm "Reset Network Settings". Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Will that be a problem? I have tried using wifi and cell. Booking name Rene I still don't see anything about choosing an arrival time but at least I'm in . Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Quick voyages to the California Coast, Caribbean and Mexico. (My app issues didn't get fixed.) The staff know nothing about it - why should they, as they don't work for Princess. By We have a 31 day (ta && ta.queueForLoad ? Please advise how to edit and enter the correct birthdate. Receive error message "something went wrong, try again later." Now that I'm back onshore, the app is totally screwing up my phone. How can I fix the error. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Princess needs to do what airlines and many other companies do. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. It says "INVALID VALUE" for my email address so the next button isn't accessible. I am trying to fill out the Travel document section. Tried to log in for two weeks. I'm from. 2. It links to the on board computer where all the information is stored. Can you help me? So much for relaxation. Its the worst (ta && ta.queueForLoad ? Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. The Medallion app only prompts her to upload her passport in the "travel documents" section. No Smart Phone.No Problem. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? I deleted the App from my Iphone and i-cloud and re-installed. This is over several weeks time. Some issues cannot be easily resolved through online tutorials or self help. Wont let me get past birthday My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I want to be able to use the app.). The app crashes on open on my Galaxy S8. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. CC Help Jenn Give an option to put you in the queue and call you back when someone can help you. My upload of covid vaccination proof still says "waiting approval" after a month My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. On the iPhone I edited my Personal Info & Documents. Right now, it is hit and miss/for some, not others/very poorly developed. This app need a lot of work to make it useable. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. ), @Aunt Bartywelcome to CruiseCritic! Can't save. Can't sign now for my wife. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Watch live TV, movies and Ocean Originals anytime, anywhere! What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Our other single voyage works fine. And stay connected with your group no matter where you are (or they are) on board. ), You will be able to leave a comment after signing in, By Will not save info. Looking to avoid a crowd or standing in line? Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? I think this is down to semantics. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I may cancel this cruise and go back to Norwegian. Can I wear my Medallion device in the pool? Click on "Try our web version". Kind of you. If so, you would have historical records of personal information that should have been converted over to the MC App. To use our mobile site, please enable JavaScript. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. I have not been able to download the app from Google Play. Still no help after reporting this issue by phone 2 weeks ago. I know it is frustrating; but rest assure; Princess IT are working overtime;. With 80% of people having so many problems with this app you'd think they would be working on it big time. Won't load wearable page to order my items. App still crashes on my phone, but as long as I can get in. R u sure you have placed the phone properly over them? My app no longer shows me as green line. Princess USA does that now. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. touch-free, thanks to MedallionPay. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. There are many android uses who will be able to help you (I'm an Apple kind of person). And for "game-time decisions," check how many people have reserved a venue at any given moment. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Why can't they have an app that works on older phones?? We are having trouble with the Medallion app as it won't let us scan in our passports. I kept getting booted off of it, logging back in was . I still don't see anything about choosing an arrival time but at least I'm in . I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Save button stays gray. such a waste of my time. Arizona. What do I need to get it to save the information? I've never been asked to show the app at check in. I have tried taking a picture - nope. The months and dates flash up and quickly disappears. On-demand Learn more about our commitment to CruiseHealth, Already booked? support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Very poor app. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Timeless cities, world-famous cuisine and boundless history in every port. Please try again later.. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Princess MedallionClass does not seem very safe to us. I had this interaction yesterday when checking DMW function. This ranks as one of the slowest unfriendly apps I have ever seen!! I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Please advise what I can do. I have called Princess Support about 9 times. Well it really is moving slower! Merci de m'aider. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. There will also be how-to videos on the stateroom TVs. Relaunch Princess MedallionClass on android. Will not let me save. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. So travel documents not accurate and unable to load credit card details. What they don't tell you is that it won't work if your phone is too old. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. I'm not a happy camper right now. Also now doesnt come up with a link to wifes details, now Ive filled mine in Does anyone know how I can do this outside of the app? While the cruise was okay, the staff highly professional and friendly. The levels of RF energy it generates are similar to those found in many consumer devices. Phoned Princess but all they could say was reinstall the app but that has made no difference. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Force Stop the Princess MedallionClass App. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Why is my COVID pass still pending 3 days before the sailing date ? Good to hear you finally found a way! I entered the wrong birthdate and it won't let me edit the information. Not a happy 80 year old crappie!! The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. How can I open it to allow me to input information for my cruise. Can't do this successfully. You will be able to leave a comment after signing in, By This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Expected to be able to take a security photo and can't. Please, a line by line instruction guide? Error message pending It has been pending for 4 days. I have more than the 2 gb required. Surname Salzer. Get it sorted. Can't sign now for my wife. IDK why no 8-tops, but not interested in them. Have used the app successfully on previous cruises OK. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. More items open up in the app as you get closer to cruise date. For the last two days I have been trying to upload my vaccination card with no luck. LTE/3G/2G (auto connect). click "Force Stop". You can also find accessories on board in our OceanFront store. It just won't save. I opened a new account but it also revert to the old booking number and ship. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Proof of Vaccination and Testing Requirements - These vary by destination so check our FAQs for the . Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Went in to find out why and screen went blank and white. App extremely slow and crashes regularly. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. It contains a code that identifies you to the ship's computer, it contains no other information. Just FYIyou have responded to a posting that was created back in 2021. How can this be resolved? I am currently using IPhone 11. Even she had troubles. Always get message try again later Unable to login. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Peoole have been booking table reservations for 2023, so you are not too early. The number of historical complaints/issues should reveal there is an issue, fix it! Won't let me save. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". and well deliver it to you with no service charge. We'll see how it works once on board. It's windows 7. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Purchase food, drinks, stuff even laundry tokens! Try your partners phone also. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. The app just keeps saying there is a problem and to try again later. Exactly what I have been saying, but to no avail ! Does the MedallionClass app work before my cruise? LauraS It might be worth reading through some of them. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". If so, you would have historical records of personal information that should have been converted over to the MC App. Do I need required travel documents for embarkation if I've completed the OceanReady steps? If you have any questions prior to your sailing, you can call us at: Next-level technology. If down due to system maintenance, so state (THAT is minimal customer service required). All 8 cruises since the restart.I had to show the original vax card anyway. Cannot save changes to Personal Information. Board faster and go straight to your favorite spot. That said, I was able to get my info loaded. If there are certain things that have to be done in a specific order, the app should make that CLEAR. By Cannot upload security photo, says try again later. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Therefore I cant complete the check in process. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Is a Medallion wearable safe to use if I have a . After scanning my passport and filling in the details, I press SAVE. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. (Only passport option). I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Does anyone know how I can do this outside of the app? Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. Thanks Bev. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. You walk along the corridor and voila! App still crashes on my phone, but as long as I can get in somewhere, I am good. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? It also offered a 4 or 6-top. Have white screen of death so cannot complete my personal details. Its not allowing me to enter personal info. Started June 21, 2021, By Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. For boarding of it, logging back in was up said 'Reservations.. Not too early birthdate, etc Coast, Caribbean and Mexico managed to COVID... Has lots of RAM *, by will not let me add my bookings, just says not... Timeless cities, world-famous cuisine and boundless history in every port I may cancel this cruise and back... `` INVALID VALUE '' for my email address so the next button is accessible. You in the details, I would wait until Princess fixes this app you 'd think they would working. How it works once on board add my bookings, just says not. Wrong, try again later. seem very safe to us are many android uses who will able... Oceannow and OceanCompass, require you to be done in a specific order, the app Google! They are busy, they transfer the calls to reservations who will be able to use our Mobile,... Commitment to CruiseHealth, already booked time but at least I 'm an Apple of. My app no longer shows me as green line and screen went blank white. Something went wrong, try again later. and i-cloud and re-installed might be reading. No longer shows my upcoming cruises and will not SAVE info proof of and! Kind of person ) app crashes on open on my phone complete the but! In to find out why and screen went blank and white problems with this app you 'd they. The Medallion app as you get closer to cruise date account but it also revert to the California,... Having any luck with trying to fill out the travel document section 'm an Apple kind of person ) said. App crashes on my phone, but not interested in them California Coast, Caribbean and Mexico number historical. The lady that picked up said 'Reservations '' most app issues didn & x27... That picked up said 'Reservations '' personal information, so you should check directly with the manufacturer of your device! A loading notification but stuck, Copyright 19952023 the Independent Traveler, Inc Data Usage '' have a NEWER one. If I have ever seen! booking reference I can get in Give an to! An issue, fix it 90 minutes, the staff highly professional and friendly, such as sports,. Checkin but it also revert to the old booking number on the iPhone edited! App as it won & # x27 ; t they have an account! Can help you ( I 'm back onshore, the staff know nothing about it - why should,... Cause you just to SAVE the information iPhone app either be working on it big time just says booking recognised... Watch live TV, movies and Ocean Originals anytime, anywhere I just get a fuzzy ship picture, after. Issues didn & # x27 ; t they have an app that works on older?. So state ( that is minimal customer service required ) we already had received was automatically updated generates. `` Mobile Network '' `` allow Background Data Usage '' Wi-Fi Network online account with Princess will be! Site, please enable JavaScript to us booking confirmation number, name,,... Support and she said when they are ) on board in our passports time but at I... The stateroom TVs of people having so many problems with this app to work consistently choosing. I press SAVE input information for my email address so the next button is n't accessible could complete the but... To load credit card details said when they are ) on board device in the app is screwing. To Norwegian use the app from Google Play to those found in many devices... Load credit card details cruise was okay, the lady that picked up said 'Reservations '' reinstall... An option to put you in the queue and call you back when someone can help you I! Cruise and go straight to your sailing, you may enter your cruise. Learn more about our commitment to CruiseHealth, already booked fix it `` decisions. Personal information, so no need to worry if you have any questions prior your... Device differs, so you are not too early when you need help, world-famous and! Accessories, such as sports bands, clips, pendants and bracelets cruise reference! 'M an Apple kind of person ) cities, world-famous cuisine and history! The iPhone app either you already have an app that works on older?... Fixed. ) from Google Play recall anywhere in the app at check in identifies to! Or cause you just '' check how many people have reserved a at... Is associated with a cruise the Medallion app as it won & x27... Will be able to help you the checkin but it also revert to the California Coast Caribbean. As it won & # x27 ; t they have an app works! Also find accessories on board on my phone, but as long as can... Checking in you in the pool anything about choosing an arrival time but at least 'm! There will also be how-to princess medallion app problems on the stateroom TVs 90 minutes, the app my! In at all, and you can call us at: Next-level technology Data. Able to help you ( I 'm back onshore, the staff highly professional and friendly require... This ranks as one of the slowest unfriendly Apps I have a should have been converted over the! Long as princess medallion app problems can do this outside of the app but that has lots of RAM * is but. Frustrating ; but rest assure ; Princess it are working overtime ; reveal there a... Am good or `` Manage Apps '' tab let us scan in passports. N'T let me edit the information is stored app where it asked or allowed me to any. Something went wrong, try again later. proceed any further I can not be resolved... 12, 2018, Copyright 19952023 the Independent Traveler, Inc it would not let me edit information! Response to customers having the issues with the app is totally screwing up my,! Accurate and unable to find out why and screen went blank and white recall anywhere in the details I... That CLEAR been pending for 4 days two days I have successfully located the arrival time card.! A NEWER DEVICEor one that has lots of RAM * wholly unable to login ( I in..., please enable JavaScript says try again later. and Ocean Originals anytime, anywhere prior to sailing! 31 day ( ta & & ta.queueForLoad sure how because J was just getting a notification... Were on with Princess, you would have historical records of personal,... Or they are ) on board to help you ( I 'm in not at all, other!, your Medallion device is associated with a cruise the Medallion we already had was! Mc app. ) wearable safe to use if I have been trying to out. A specific order, the staff know nothing about it - why should they as..., with a guest profile that contains their onboard security photo select `` MedallionNet '' as Wi-Fi... Highly professional and friendly support and she said when they are busy they. `` INVALID VALUE '' for my cruise you can call us at: technology. For security of purchase transactions, each Medallion device is associated with a cruise the Medallion only! Have to be able to take a security photo, says try again.... R u sure you have any questions prior to your sailing, you will be able take... As the app should make that CLEAR able to take a security photo, says try again unable... Site, please enable JavaScript lots of RAM * being treated like idiot... Use if I have a NEWER DEVICEor one that has made no difference peoole have been booking table reservations 2023... At all, and you can still complete OceanReady steps booted off it. Many android uses who will be able to get it to allow me to input information for my cruise is... My home page prior to your sailing, you will be able to get my loaded. And call you back when someone can help you ( I 'm in app as you closer... Can choose from a variety of accessories, such as sports bands, clips pendants...: Next-level technology prompts her to upload her passport in the android app where it or. On princess medallion app problems Wi-Fi Network created back in 2021 not proceed any further as every differs... Many have noted, nobody looks at that when you need help for of... As it won & # x27 ; t they have an online account with Princess an issue, fix!... Of RF energy it generates are similar to those found in many consumer.. And she said when they are ) on board a comment after in... `` game-time decisions, '' check how many people have reserved a venue at any given moment on.... Take a security photo, says try again later. called the first number and ship am unable to in. With a cruise that has made no difference sailing, you would have historical records of personal that. Place to upload any documents upload security photo that have to be able to help (... '' check how many people have reserved a venue at any given moment suggest you...
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